"Think ahead. Don't let day-to-day operations drive out planning"
"Test ideas in the marketplace. You learn from hearing a range of perspectives. Consultation helps engender the support decisions need to be successfully implemented"
"Public servants are paid to serve the American people. Do it well"
"Presidential leadership needn't always cost money. Look for low- and no-cost options. They can be surprisingly effective"
"Learn to say "I don't know." If used when appropriate, it will be often"
"Imagine, a September 11 with weapons of mass destruction. It's not 3,000. It's tens of thousands of innocent men, women and children"
"If you are not criticized, you may not be doing much"
"If the staff lacks policy guidance against which to test decisions, their decisions will be random"
"I can't tell you if the use of force in Iraq today will last five days, five weeks or five months, but it won't last any longer than that"
