"I talked about 12 to 18 months, and that's about reaffirming our foundation for sustained growth: getting the discipline back, getting the basics right, getting the customer focus back... so by the end of next year, I hope most of that's in place"

Jim Cantalupo is describing the need to refocus the company on the fundamentals and the client. He is suggesting that it will take 12 to 18 months to get the business back on track and to have the foundation for sustained development in location. He is emphasizing the value of discipline and customer focus in order to accomplish this objective. He is also expressing his hope that by the end of next year, the business will have made considerable progress in this location. This quote shows that Jim Cantalupo is dedicated to making certain the business achieves success which he is willing to take the essential steps to guarantee that it is.