"If I become defensive and upset right away, then that's going to adversely affect how I deal with it and it's probably not going to be good press for me and probably be bad just because I'm angry. Just be open and pleasant"

This quote by Brandon Routh is a tip to remain calm and made up in difficult situations. He is recommending that if one becomes defensive and upset right now, it will not be advantageous for them in the long run. It will not be great press for them and it will likely be seen as a negative response. Instead, he is suggesting that one ought to stay open and pleasant in order to handle the circumstance in a more reliable way. This guidance is applicable to various circumstances, such as handling difficult customers, handling a difference with an associate, or reacting to criticism. By staying open and pleasant, one can keep a level head and handle the circumstance in a more productive way.