"Last, in restaurants you spend a lot of time dealing with people who are very unhappy. Soup has been spilled on their laps, they've waited 10 minutes to get their check so they can leave, and you learn how to listen, I think, in a much more proactive way than government does"

John Hickenlooper's quote is a reflection on the skills he discovered while operating in restaurants. He recommends that operating in dining establishments teaches individuals how to listen in a more proactive method than federal government does. He thinks that working in dining establishments gives individuals the chance to discover how to deal with unhappy individuals. He discusses that individuals in dining establishments often need to deal with circumstances such as spilled soup on their laps or having to wait 10 minutes to get their check. Through these experiences, individuals learn how to be more proactive in their listening and how to better deal with tight spots. This is an ability that Hickenlooper believes is doing not have in federal government. He believes that if government could discover to eavesdrop a more proactive way, it might be more successful in resolving the requirements of its people.