"Success will always be measured by the extent to which we serve the buying public"

This quote by James Cash Penney stresses the importance of customer service in attaining success. He recommends that success should not be measured by the amount of money made, however rather by the degree to which a service serves its clients. This suggests that services should focus on client satisfaction and concentrate on supplying quality product or services. By doing so, services can develop trust and loyalty with their clients, which will lead to long-lasting success. In addition, Penney recommends that businesses ought to strive to surpass client expectations and provide value beyond what is anticipated. This will guarantee that consumers stay satisfied and continue to return for more. Eventually, Penney's quote acts as a suggestion that success is not almost generating income, but likewise about offering excellent client service.