"The real and effectual discipline which is exercised over a workman is that of his customers. It is the fear of losing their employment which restrains his frauds and corrects his negligence"

Adam Smith's quote speaks to the power of the client in the workplace. He suggests that the customer is the ultimate disciplinarian of the worker, as it is the worry of losing their work that keeps them sincere and thorough. This worry of losing their job is what avoids them from dedicating scams or being negligent in their duties. Smith's quote highlights the significance of client complete satisfaction in the work environment, as it is the consumer who ultimately holds the power to reward or penalize the worker. Without the consumer, the workman would have no incentive to perform their responsibilities to the best of their capability. Therefore, Smith's quote acts as a pointer of the importance of consumer fulfillment in the workplace.