"What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it"
"Well, I think any time you delve into this sort of religion, politics, as you well know, you're going to, you know, touch a few nerves. I wasn't - now - and this is the honest truth"
"Is it not evident that the Canadas, as well as the other colonies, have been left in a great measure to grope their way as they could through the darkness which surrounds them, almost totally unaided by the parent state?"