"I'm very much in favor of focused responsibility, and so in the main areas that I'm worried about, I try to have a single person who is basically the key person in that area"
- Warren Christopher
About this Quote
Warren Christopher is promoting for a system of focused obligation, where a single person is accountable for a specific area. This implies that one individual is the crucial person because location, and is accountable for the success or failure of that location. This system permits more effective decision-making and responsibility, as the person accountable for the location is the one making the decisions and is held liable for the results. This system likewise allows for more expertise, as the individual accountable for the location is most likely to have more understanding and experience in that area than someone who is accountable for numerous areas. This system of focused responsibility enables more effective and efficient decision-making, and can help to make sure that the right individual is in charge of the right area.
"In the last analysis, the individual person is responsible for living his own life and for "finding himself." If he persists in shifting his responsibility to somebody else, he fails to find out the meaning of his own existence"
"Our DNA is as a consumer company - for that individual customer who's voting thumbs up or thumbs down. That's who we think about. And we think that our job is to take responsibility for the complete user experience. And if it's not up to par, it's our fault, plain and simply"
