"A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large"
About this Quote
The intent is part reassurance, part discipline. To employees and managers, it’s a mandate to focus obsessively on the product and the customer; to the public, it’s a claim that capitalism can be cleansed by good intentions. Service becomes not just strategy but absolution. If profits follow “service” automatically, then profit seeking doesn’t need to be defended; it can be reframed as evidence of having served well.
Context sharpens the edge. Ford built an empire on mass production, standardization, and ruthless efficiency, then wrapped it in a populist story: affordable cars, higher wages, modern life. That narrative needed a moral grammar to justify scale. “Devoted to service” is also a way of dodging the messier realities of industrial power: labor conflict, control over workers’ lives, and the fact that “service” can mean serving the market rather than serving people.
The quote works because it offers a comforting bargain: do good, and the system will reward you extravagantly. It’s inspirational, yes, but it’s also an ideological lubricant, smoothing over the tension between public benefit and private extraction by insisting they naturally align.
Quote Details
| Topic | Customer Service |
|---|---|
| Source | My Life and Work — Henry Ford, 1922 (commonly cited source for this remark; see full text/scan) |
| Cite |
Citation Formats
APA Style (7th ed.)
Ford, Henry. (2026, January 15). A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large. FixQuotes. https://fixquotes.com/quotes/a-business-absolutely-devoted-to-service-will-18376/
Chicago Style
Ford, Henry. "A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large." FixQuotes. January 15, 2026. https://fixquotes.com/quotes/a-business-absolutely-devoted-to-service-will-18376/.
MLA Style (9th ed.)
"A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large." FixQuotes, 15 Jan. 2026, https://fixquotes.com/quotes/a-business-absolutely-devoted-to-service-will-18376/. Accessed 18 Feb. 2026.








