"A client is to me a mere unit, a factor in a problem"
About this Quote
The specific intent reads as both characterization and manifesto. Conan Doyle, a trained physician turned writer, understood how easily care work becomes cognitively impossible if every case is absorbed as personal tragedy. The quote performs emotional triage. By reducing a client to a "unit", the speaker protects the capacity to act decisively, to see patterns, to avoid being manipulated by tears, status, or charm. It's the professional's armor: not empathy, but distance.
The subtext is more unsettling: objectivity here is a kind of power. Turning people into variables allows the expert to control the narrative and own the solution. In the Sherlock Holmes universe that sensibility is thrilling because it produces clarity in a fog of Victorian hypocrisy, class performance, and moral panic. In real life it edges toward commodification, the client as input rather than person.
It works because it refuses to apologize. The bluntness is the point: a Victorian-era wager that reason, stripped of romance, can still deliver justice - even if it makes the deliverer look a little inhuman.
Quote Details
| Topic | Customer Service |
|---|---|
| Source | Help us find the source |
| Cite |
Citation Formats
APA Style (7th ed.)
Doyle, Arthur Conan. (2026, January 18). A client is to me a mere unit, a factor in a problem. FixQuotes. https://fixquotes.com/quotes/a-client-is-to-me-a-mere-unit-a-factor-in-a-19666/
Chicago Style
Doyle, Arthur Conan. "A client is to me a mere unit, a factor in a problem." FixQuotes. January 18, 2026. https://fixquotes.com/quotes/a-client-is-to-me-a-mere-unit-a-factor-in-a-19666/.
MLA Style (9th ed.)
"A client is to me a mere unit, a factor in a problem." FixQuotes, 18 Jan. 2026, https://fixquotes.com/quotes/a-client-is-to-me-a-mere-unit-a-factor-in-a-19666/. Accessed 12 Feb. 2026.








