"A representative is free delivery; she's a personal beauty consultant. Some people want that high touch"
About this Quote
The subtext is a rebuttal to the inevitability narrative of e-commerce. When online shopping makes everything frictionless, the obvious question becomes: why keep humans in the loop? Jung’s answer is that friction is sometimes the point. “High touch” is corporate shorthand, but it’s doing strategic work here: it legitimizes intimacy as a market advantage. She’s naming a customer segment that doesn’t just tolerate interpersonal selling; it prefers it because it reduces choice anxiety, offers social affirmation, and makes beauty feel less like a solitary algorithmic scroll.
Contextually, this comes from the era when legacy direct-sales and retail brands were being forced to justify themselves against Amazon-ification and big-box scale. Jung’s line also carries a gendered reality: beauty buying has long been mediated by advice, permission, and ritual. She’s quietly asserting that human recommendation, especially from someone embedded in your community, can compete with infinite inventory. Not by being cheaper. By being warmer.
Quote Details
| Topic | Customer Service |
|---|---|
| Source | Help us find the source |
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Citation Formats
APA Style (7th ed.)
Jung, Andrea. (2026, January 15). A representative is free delivery; she's a personal beauty consultant. Some people want that high touch. FixQuotes. https://fixquotes.com/quotes/a-representative-is-free-delivery-shes-a-personal-144489/
Chicago Style
Jung, Andrea. "A representative is free delivery; she's a personal beauty consultant. Some people want that high touch." FixQuotes. January 15, 2026. https://fixquotes.com/quotes/a-representative-is-free-delivery-shes-a-personal-144489/.
MLA Style (9th ed.)
"A representative is free delivery; she's a personal beauty consultant. Some people want that high touch." FixQuotes, 15 Jan. 2026, https://fixquotes.com/quotes/a-representative-is-free-delivery-shes-a-personal-144489/. Accessed 12 Feb. 2026.





