"Because Microsoft seems to sometimes not trust customer choice, they salt XP with all these little gizmos and trap doors to get people to try Microsoft stuff. But the reality is that we're downloading more players than we ever have on a worldwide basis"
About this Quote
The subtext is competitive anxiety wrapped in confidence. Glaser ran RealNetworks, a company whose fortunes rose and fell with what Windows chose to bundle. When he says Microsoft “doesn’t trust customer choice,” he’s calling out a strategy of default power: win not by making the best product, but by making the decision for the user before the user even notices there was a decision. It’s also an attempt to frame his own company as the consumer-friendly underdog: we believe in choice, they fear it.
Then comes the pivot: “we’re downloading more players than we ever have.” That’s both reassurance to investors and a subtle threat to Microsoft’s narrative of inevitability. Even if Windows plants trap doors, the web is big, global, and porous. People still go looking. Glaser’s real intent is to argue that bundling distorts the market while insisting he can survive it - a protest that doubles as a performance of resilience.
Quote Details
| Topic | Marketing |
|---|---|
| Source | Help us find the source |
| Cite |
Citation Formats
APA Style (7th ed.)
Glaser, Rob. (2026, January 16). Because Microsoft seems to sometimes not trust customer choice, they salt XP with all these little gizmos and trap doors to get people to try Microsoft stuff. But the reality is that we're downloading more players than we ever have on a worldwide basis. FixQuotes. https://fixquotes.com/quotes/because-microsoft-seems-to-sometimes-not-trust-124744/
Chicago Style
Glaser, Rob. "Because Microsoft seems to sometimes not trust customer choice, they salt XP with all these little gizmos and trap doors to get people to try Microsoft stuff. But the reality is that we're downloading more players than we ever have on a worldwide basis." FixQuotes. January 16, 2026. https://fixquotes.com/quotes/because-microsoft-seems-to-sometimes-not-trust-124744/.
MLA Style (9th ed.)
"Because Microsoft seems to sometimes not trust customer choice, they salt XP with all these little gizmos and trap doors to get people to try Microsoft stuff. But the reality is that we're downloading more players than we ever have on a worldwide basis." FixQuotes, 16 Jan. 2026, https://fixquotes.com/quotes/because-microsoft-seems-to-sometimes-not-trust-124744/. Accessed 12 Feb. 2026.





