"But change must always be balanced with some degree of consistency"
About this Quote
In the business world, “change” is the word people applaud in public and fear in private. Ron D. Burton’s line cuts through that performance by treating change not as a virtue but as a force that needs governance. The key move is the quiet insistence on “must”: this isn’t motivational wallpaper, it’s a constraint. He’s not cheering disruption; he’s warning about the cost of unstructured motion.
“Balanced” is doing the heavy lifting. It implies a scale: push too hard toward novelty and you get whiplash - demoralized teams, confused customers, strategy that reads like a mood swing. Push too hard toward consistency and you calcify, letting competitors define the future for you. Burton’s phrasing also smuggles in a managerial worldview: leadership is less about dramatic pivots and more about regulating tempo, sequencing, and trust.
The subtext is about credibility. Consistency isn’t just operational repeatability; it’s identity. Customers return because they recognize a product, a service standard, a set of values. Employees stay because they can predict what “good work” looks like next month. In that sense, consistency is the container that makes change survivable. You can swap the furniture, but you can’t keep moving the walls.
Contextually, it reads like a lesson earned from reorganizations, rebrands, or “transformation” initiatives that broke something essential while chasing the new. Burton’s intent is pragmatic: innovate, yes - but don’t bankrupt trust to pay for it.
“Balanced” is doing the heavy lifting. It implies a scale: push too hard toward novelty and you get whiplash - demoralized teams, confused customers, strategy that reads like a mood swing. Push too hard toward consistency and you calcify, letting competitors define the future for you. Burton’s phrasing also smuggles in a managerial worldview: leadership is less about dramatic pivots and more about regulating tempo, sequencing, and trust.
The subtext is about credibility. Consistency isn’t just operational repeatability; it’s identity. Customers return because they recognize a product, a service standard, a set of values. Employees stay because they can predict what “good work” looks like next month. In that sense, consistency is the container that makes change survivable. You can swap the furniture, but you can’t keep moving the walls.
Contextually, it reads like a lesson earned from reorganizations, rebrands, or “transformation” initiatives that broke something essential while chasing the new. Burton’s intent is pragmatic: innovate, yes - but don’t bankrupt trust to pay for it.
Quote Details
| Topic | Change |
|---|---|
| Source | Help us find the source |
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