Time & Perspective Quote by Fernando Flores

Flores is smuggling a political theory into the language of customer service: the future belongs to whoever can make care feel frictionless. By calling it "exquisite", he upgrades care from a moral obligation to a competitive advantage, then immediately defines the term in managerial metrics: speed, convenience, coordination, listening. The move is telling. "Care" usually implies patience, presence, even inefficiency. Flores flips it into an operational promise, something you can design, measure, and scale.

The subtext is a critique of institutions that confuse procedure with attention. "Quick turnaround time" reads like a jab at bureaucracies where the wait is the message: you don't matter. "Convenience" is not just comfort; it's power redistributed back to the person needing help. In that sense, the quote reflects a broader late-20th/early-21st century shift in politics: legitimacy is increasingly earned through service delivery, not just ideology. If citizens experience the state (or a corporation) primarily as a queue, a form, a bounced email, then governance becomes a user interface problem.

Flores also quietly collapses the boundary between public and private. "Every company of the future" suggests that the norms we once demanded from hospitals, schools, and governments are now expected from platforms and employers, too. Coordination and listening are the hidden hard parts: not vibes, but institutional muscle. He's arguing that care isn't a sentiment; it's a system. The political bite is that systems can be redesigned, and failure to do so is no longer tragic - it's optional negligence.