"But I think it's always difficult when a product that you're using and accustomed to changes"
About this Quote
The intent reads as de-escalation. It's a preemptive empathy statement aimed at frustrated users, a way of saying: your annoyance is legitimate, but it's also predictable. The subtext, though, is a subtle shifting of responsibility. If change is "always difficult", then backlash becomes a natural reaction rather than a verdict on the quality of the decision. That phrasing can inoculate the changer against accountability: the problem isn't the redesign or policy shift, it's the human condition.
Context matters because Baker sits at the intersection of mission-driven rhetoric and product realities: privacy, defaults, UI overhauls, monetization pressures, even governance debates. Her lawyerly clarity shows up in the careful generalization: no promise to roll anything back, no admission of error, just recognition of friction. It's a sentence designed to keep the conversation in the realm of feelings, not specifics, buying the organization time to proceed while sounding, plausibly, like it listens.
Quote Details
| Topic | Change |
|---|---|
| Source | Help us find the source |
| Cite |
Citation Formats
APA Style (7th ed.)
Baker, Mitchell. (2026, January 16). But I think it's always difficult when a product that you're using and accustomed to changes. FixQuotes. https://fixquotes.com/quotes/but-i-think-its-always-difficult-when-a-product-127798/
Chicago Style
Baker, Mitchell. "But I think it's always difficult when a product that you're using and accustomed to changes." FixQuotes. January 16, 2026. https://fixquotes.com/quotes/but-i-think-its-always-difficult-when-a-product-127798/.
MLA Style (9th ed.)
"But I think it's always difficult when a product that you're using and accustomed to changes." FixQuotes, 16 Jan. 2026, https://fixquotes.com/quotes/but-i-think-its-always-difficult-when-a-product-127798/. Accessed 12 Feb. 2026.





