"By-and-large, these are families that are just waiting to get out of here. They are frustrated; I would be, too. I get frustrated at the cash register counter when the paper runs out"
About this Quote
Then he pivots to the disarmingly small: "I get frustrated at the cash register counter when the paper runs out". It's almost comically mundane, and that's the point. By comparing catastrophic displacement to a petty inconvenience, he isn't minimizing their suffering; he's weaponizing relatability. He builds an empathy bridge using a shared, everyday irritant - the tiny moment when systems fail and you feel briefly powerless - and then lets the listener scale that feeling up to the reality of stalled evacuations, bureaucratic delays, and long lines for help.
The subtext is accountability without open accusation. He doesn't name the agencies, the planning failures, the political choices. He names the emotion those failures produce, and in doing so signals: if I'm allowed to be irritated by a broken receipt printer, you are allowed to be furious when the infrastructure of survival breaks. Coming from a soldier - a profession culturally coded to suppress complaint - the admission lands harder. It recasts empathy as operational: understanding frustration isn't softness, it's part of restoring order and trust.
Quote Details
| Topic | Family |
|---|---|
| Source | Help us find the source |
| Cite |
Citation Formats
APA Style (7th ed.)
Honore, Russel. (2026, January 16). By-and-large, these are families that are just waiting to get out of here. They are frustrated; I would be, too. I get frustrated at the cash register counter when the paper runs out. FixQuotes. https://fixquotes.com/quotes/by-and-large-these-are-families-that-are-just-132541/
Chicago Style
Honore, Russel. "By-and-large, these are families that are just waiting to get out of here. They are frustrated; I would be, too. I get frustrated at the cash register counter when the paper runs out." FixQuotes. January 16, 2026. https://fixquotes.com/quotes/by-and-large-these-are-families-that-are-just-132541/.
MLA Style (9th ed.)
"By-and-large, these are families that are just waiting to get out of here. They are frustrated; I would be, too. I get frustrated at the cash register counter when the paper runs out." FixQuotes, 16 Jan. 2026, https://fixquotes.com/quotes/by-and-large-these-are-families-that-are-just-132541/. Accessed 20 Feb. 2026.




