Success Quote by Sanjay Kumar

Offshoring is supposed to be the cost-cutter; Sanjay Kumar is reminding everyone of the awkward truth that it also inherits the same zero-tolerance expectations as anything built down the hall. The line is a quiet rebuke to the fantasy version of globalization where distance magically discounts responsibility. Clients, he notes, don’t care about your org chart, time zones, or labor arbitrage. They care about whether the system stays up.

The intent reads like a boardroom corrective: stop selling offshore delivery as “good enough” and start pricing it like mission-critical infrastructure. Kumar’s phrasing turns “offshore” from a justification into a constraint. If the service is remote, the reliability burden doesn’t shrink; it expands. Redundancy, monitoring, incident response, escalation paths, and overlapping staffing hours aren’t luxuries - they’re the entrance fee to credibility. “Thus, the uptime requirements justify the expense” is doing rhetorical work, preempting the usual CFO reflex to treat resilience as optional overhead.

The subtext is reputational. Offshore teams often fight a bias that equates geography with fragility. Kumar flips the frame: the real risk is underinvesting and then blaming location when predictable failures occur. In a world of always-on products, SaaS contracts, and punitive SLAs, reliability is the brand. Cost savings evaporate the moment downtime becomes the customer’s story. This is less a defense of spending than a warning that reliability is the only argument clients will accept, no matter where the servers - or the people - sit.