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Daily Inspiration Quote by Tim Berners-Lee

"Customers need to be given control of their own data-not being tied into a certain manufacturer so that when there are problems they are always obliged to go back to them"

About this Quote

Berners-Lee isn’t just making a consumer-rights plea; he’s defending the original political architecture of the web. The line pivots on a quiet but loaded contrast: “given control” versus “tied into a certain manufacturer.” That second phrase is deliberately industrial, evoking lock-in as a kind of modern company town. You can almost hear the friction of dependency: when things break, you don’t troubleshoot your own life, you file a ticket with the same vendor who designed the trap.

The intent is surgical: shift power from platforms back to people by treating data less like a corporate asset and more like a personal extension of autonomy. “Control” here isn’t a vague feel-good term; it implies portability, interoperability, and the ability to leave. The subtext is that today’s digital economy runs on an asymmetry: companies accumulate data to predict, nudge, and monetize behavior, while users are offered convenience as a substitute for agency. Lock-in isn’t just technical; it’s psychological and economic. If your photos, contacts, health records, messages, and identity are fused to one ecosystem, switching stops being a choice and becomes a life-disruption.

Context matters because Berners-Lee built the web around open standards precisely to prevent any single gatekeeper from owning the rails. His warning reads like a status report on how far we’ve drifted: from a decentralized network of links to walled gardens optimized for retention. The line also anticipates the contemporary regulatory battle over data portability and right-to-repair logic for software: if you can’t move your data, you don’t really “use” a service; you rent your digital self from it.

Quote Details

TopicPrivacy & Cybersecurity
SourceHelp us find the source
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Citation Formats

APA Style (7th ed.)
Berners-Lee, Tim. (2026, January 18). Customers need to be given control of their own data-not being tied into a certain manufacturer so that when there are problems they are always obliged to go back to them. FixQuotes. https://fixquotes.com/quotes/customers-need-to-be-given-control-of-their-own-3301/

Chicago Style
Berners-Lee, Tim. "Customers need to be given control of their own data-not being tied into a certain manufacturer so that when there are problems they are always obliged to go back to them." FixQuotes. January 18, 2026. https://fixquotes.com/quotes/customers-need-to-be-given-control-of-their-own-3301/.

MLA Style (9th ed.)
"Customers need to be given control of their own data-not being tied into a certain manufacturer so that when there are problems they are always obliged to go back to them." FixQuotes, 18 Jan. 2026, https://fixquotes.com/quotes/customers-need-to-be-given-control-of-their-own-3301/. Accessed 13 Feb. 2026.

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Tim Berners-Lee on data portability and user control
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About the Author

Tim Berners-Lee

Tim Berners-Lee (born June 8, 1955) is a Inventor from United Kingdom.

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