"Customers need to be given control of their own data-not being tied into a certain manufacturer so that when there are problems they are always obliged to go back to them"
About this Quote
The intent is surgical: shift power from platforms back to people by treating data less like a corporate asset and more like a personal extension of autonomy. “Control” here isn’t a vague feel-good term; it implies portability, interoperability, and the ability to leave. The subtext is that today’s digital economy runs on an asymmetry: companies accumulate data to predict, nudge, and monetize behavior, while users are offered convenience as a substitute for agency. Lock-in isn’t just technical; it’s psychological and economic. If your photos, contacts, health records, messages, and identity are fused to one ecosystem, switching stops being a choice and becomes a life-disruption.
Context matters because Berners-Lee built the web around open standards precisely to prevent any single gatekeeper from owning the rails. His warning reads like a status report on how far we’ve drifted: from a decentralized network of links to walled gardens optimized for retention. The line also anticipates the contemporary regulatory battle over data portability and right-to-repair logic for software: if you can’t move your data, you don’t really “use” a service; you rent your digital self from it.
Quote Details
| Topic | Privacy & Cybersecurity |
|---|---|
| Source | Help us find the source |
| Cite |
Citation Formats
APA Style (7th ed.)
Berners-Lee, Tim. (2026, January 18). Customers need to be given control of their own data-not being tied into a certain manufacturer so that when there are problems they are always obliged to go back to them. FixQuotes. https://fixquotes.com/quotes/customers-need-to-be-given-control-of-their-own-3301/
Chicago Style
Berners-Lee, Tim. "Customers need to be given control of their own data-not being tied into a certain manufacturer so that when there are problems they are always obliged to go back to them." FixQuotes. January 18, 2026. https://fixquotes.com/quotes/customers-need-to-be-given-control-of-their-own-3301/.
MLA Style (9th ed.)
"Customers need to be given control of their own data-not being tied into a certain manufacturer so that when there are problems they are always obliged to go back to them." FixQuotes, 18 Jan. 2026, https://fixquotes.com/quotes/customers-need-to-be-given-control-of-their-own-3301/. Accessed 13 Feb. 2026.




