"Design is not just what it looks like and feels like. Design is how it works"
About this Quote
The intent is managerial as much as philosophical. Jobs is drawing a boundary around what counts as “design” inside a product culture: not the last-mile polish delegated to an art team, but the first-principles architecture that determines whether a device disappears into your life or fights you. The subtext is blunt: if it’s confusing, if it’s fragile, if it makes the user feel stupid, it’s badly designed no matter how gorgeous the aluminum is. That’s a shot across the bow at corporate silos where engineering builds and marketing varnishes.
Context matters. Apple’s resurgence hinged on collapsing the distance between aesthetics and usability: the iMac’s friendliness, the iPod’s click wheel, the iPhone’s touch-first interface. Jobs understood that in consumer tech, “how it works” is the real theater: the latency you don’t notice, the setup you don’t need, the default choices that quietly steer you. His sentence also flatters the user. It treats ease as a moral category, implying that respect is built into function.
It’s a line that recasts taste as discipline. Beauty becomes a byproduct of ruthless empathy and control, not a mood board.
Quote Details
| Topic | Technology |
|---|---|
| Source | Unverified source: The Guts of a New Machine (Steve Jobs, 2003)
Evidence: Earliest primary-source publication I can verify for this quote is Rob Walker’s New York Times Magazine feature on the iPod, dated November 30, 2003. In the article, Walker quotes Steve Jobs: “It’s not just what it looks like and feels like. Design is how it works.” The popular two-sentence versi... Other candidates (2) Steve Jobs (Steve Jobs) compilation98.4% at we think design is its not just what it looks like and feels like design is how it works a The Innovative Secrets of Steve Jobs: Famous Quotes by St... (Pradeep Thakur, 2023) compilation95.0% ... Design is not just what it looks like and feels like . Design is how it works . Design is not that shows the appe... |
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Citation Formats
APA Style (7th ed.)
Jobs, Steve. (2026, January 13). Design is not just what it looks like and feels like. Design is how it works. FixQuotes. https://fixquotes.com/quotes/design-is-not-just-what-it-looks-like-and-feels-25000/
Chicago Style
Jobs, Steve. "Design is not just what it looks like and feels like. Design is how it works." FixQuotes. January 13, 2026. https://fixquotes.com/quotes/design-is-not-just-what-it-looks-like-and-feels-25000/.
MLA Style (9th ed.)
"Design is not just what it looks like and feels like. Design is how it works." FixQuotes, 13 Jan. 2026, https://fixquotes.com/quotes/design-is-not-just-what-it-looks-like-and-feels-25000/. Accessed 8 Feb. 2026.




