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Success Quote by Jim Rohn

"Effective communication is 20% what you know and 80% how you feel about what you know"

About this Quote

Rohn’s split-the-difference math is a salesman’s provocation: if you think communication is primarily about expertise, you’re already losing the room. The 20/80 ratio isn’t meant to be empirically true; it’s meant to shame the technocrat in you and elevate the overlooked variable that actually moves people: emotional conviction. In a business culture that loves to worship “content” (data, credentials, frameworks), Rohn smuggles in a less comfortable claim: audiences don’t simply evaluate what you know, they evaluate what you believe about it and whether your body seems to agree.

The intent is pragmatic, not poetic. Rohn came up in mid-century American self-help and sales training, where the job is to turn information into action. He’s telling would-be persuaders that knowledge without felt ownership reads as borrowed. “How you feel” is less about mood and more about stance: certainty, urgency, delight, moral clarity. Those signals translate into tone, pacing, and the tiny tells of confidence that listeners use as shortcuts for trust.

The subtext is also a warning about the seduction of being “right.” You can be correct and still fail because correctness isn’t contagious; energy is. In that sense, Rohn is diagnosing the meeting-room tragedy where the smartest person sounds like they’re apologizing for their own point.

Read cynically, it’s an instruction manual for manipulation: if feeling counts for 80%, you can sell almost anything with enough conviction. Read generously, it’s a call for alignment. Know your material, sure, but also decide why it matters to you, because people can’t follow commitment they can’t see.

Quote Details

TopicConfidence
Source
Later attribution: The treasury of quotes (Jim Rohn, 1994) modern compilationISBN: 9780939490042
Text match: 100.00%   Provider: Cross-Reference
Evidence:
Effective communication is 20% what you know and 80% how you feel about what you know.. I could not locate (via accessible preview/searchable text) an earlier primary source (specific seminar recording, transcript, book chapter, or dated interview) where Jim Rohn first said/published this line. However, the earliest *primary, author-attributed* publication I was able to verify as a standalone printed source is Jim Rohn International’s 1994 book "The treasury of quotes" (ISBN-10 0939490048 / ISBN-13 9780939490042). The Internet Archive catalog record for this 1994 edition confirms bibliographic details, but the item is access-restricted, preventing reliable page-number extraction from the scan in this environment. The quote also appears later in various secondary quote sites, and a 2008 Carlsbad Chamber of Commerce blog post reproduces it as a bullet point attributed to Rohn, but that is not a primary source.
Other candidates (1)
Jim Rohn’s Success Tips for an Exceptional Living (Sreechinth C, 2020) compilation95.0%
... Effective communication is 20% what you know and 80% how you feel about what you know.” “Books are what you step ...
Cite

Citation Formats

APA Style (7th ed.)
Rohn, Jim. (2026, February 8). Effective communication is 20% what you know and 80% how you feel about what you know. FixQuotes. https://fixquotes.com/quotes/effective-communication-is-20-what-you-know-and-27292/

Chicago Style
Rohn, Jim. "Effective communication is 20% what you know and 80% how you feel about what you know." FixQuotes. February 8, 2026. https://fixquotes.com/quotes/effective-communication-is-20-what-you-know-and-27292/.

MLA Style (9th ed.)
"Effective communication is 20% what you know and 80% how you feel about what you know." FixQuotes, 8 Feb. 2026, https://fixquotes.com/quotes/effective-communication-is-20-what-you-know-and-27292/. Accessed 10 Feb. 2026.

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About the Author

Jim Rohn

Jim Rohn (September 17, 1930 - December 5, 2009) was a Businessman from USA.

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