"Effective communication is 20% what you know and 80% how you feel about what you know"
About this Quote
The intent is pragmatic, not poetic. Rohn came up in mid-century American self-help and sales training, where the job is to turn information into action. He’s telling would-be persuaders that knowledge without felt ownership reads as borrowed. “How you feel” is less about mood and more about stance: certainty, urgency, delight, moral clarity. Those signals translate into tone, pacing, and the tiny tells of confidence that listeners use as shortcuts for trust.
The subtext is also a warning about the seduction of being “right.” You can be correct and still fail because correctness isn’t contagious; energy is. In that sense, Rohn is diagnosing the meeting-room tragedy where the smartest person sounds like they’re apologizing for their own point.
Read cynically, it’s an instruction manual for manipulation: if feeling counts for 80%, you can sell almost anything with enough conviction. Read generously, it’s a call for alignment. Know your material, sure, but also decide why it matters to you, because people can’t follow commitment they can’t see.
Quote Details
| Topic | Confidence |
|---|---|
| Source | Evidence: Effective communication is 20% what you know and 80% how you feel about what you know.. I could not locate (via accessible preview/searchable text) an earlier primary source (specific seminar recording, transcript, book chapter, or dated interview) where Jim Rohn first said/published this line. However, the earliest *primary, author-attributed* publication I was able to verify as a standalone printed source is Jim Rohn International’s 1994 book "The treasury of quotes" (ISBN-10 0939490048 / ISBN-13 9780939490042). The Internet Archive catalog record for this 1994 edition confirms bibliographic details, but the item is access-restricted, preventing reliable page-number extraction from the scan in this environment. The quote also appears later in various secondary quote sites, and a 2008 Carlsbad Chamber of Commerce blog post reproduces it as a bullet point attributed to Rohn, but that is not a primary source. Other candidates (1) Jim Rohn’s Success Tips for an Exceptional Living (Sreechinth C, 2020) compilation95.0% ... Effective communication is 20% what you know and 80% how you feel about what you know.” “Books are what you step ... |
| Cite |
Citation Formats
APA Style (7th ed.)
Rohn, Jim. (2026, February 8). Effective communication is 20% what you know and 80% how you feel about what you know. FixQuotes. https://fixquotes.com/quotes/effective-communication-is-20-what-you-know-and-27292/
Chicago Style
Rohn, Jim. "Effective communication is 20% what you know and 80% how you feel about what you know." FixQuotes. February 8, 2026. https://fixquotes.com/quotes/effective-communication-is-20-what-you-know-and-27292/.
MLA Style (9th ed.)
"Effective communication is 20% what you know and 80% how you feel about what you know." FixQuotes, 8 Feb. 2026, https://fixquotes.com/quotes/effective-communication-is-20-what-you-know-and-27292/. Accessed 10 Feb. 2026.












