"Emotions have no place in business, unless you do business with them"
- Friedrich Durrenmatt
About this Quote
This quote by Friedrich Durrenmatt recommends that feelings should not be a consider service choices. He indicates that feelings need to not be used to influence decisions, as they can cloud judgement and result in unreasonable decisions. He also suggests that feelings ought to not be used to control customers or clients, as this can result in dishonest practices. Nevertheless, Durrenmatt does acknowledge that emotions can be used in business, however just when handling customers or clients. In this case, emotions can be utilized to construct relationships and produce a sense of trust and understanding. This can be advantageous for both celebrations, as it can lead to much better interaction and more effective business deals. Eventually, Durrenmatt's quote recommends that feelings ought to be used sparingly in service, and just when it is helpful for both celebrations.
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