"Everyone has an invisible sign hanging from their neck saying, 'Make me feel important.' Never forget this message when working with people"
About this Quote
The subtext is as pragmatic as it is empathetic. Ash isn't arguing that people are secretly noble; she's arguing they're reliably needy. "Make me feel important" isn't about ego in the abstract - it's about motivation. Praise closes sales. Attention retains staff. Being remembered creates loyalty. Her phrasing also reframes power: the person "working with people" may have the title, but the person with the sign sets the terms of engagement. Ignore it and you trigger resistance; honor it and you unlock cooperation.
Context matters. Ash built Mary Kay Cosmetics in an era when women were routinely underestimated in corporate America, then created a company culture that ritualized recognition - awards, ceremonies, status symbols. Critics can read it as manipulation: a polished strategy for turning affirmation into productivity. Supporters can read it as corrective: a workplace that acknowledges emotional reality instead of pretending professionalism cancels it. Either way, the line works because it collapses soft skill into hard currency: importance as the quiet engine of performance.
Quote Details
| Topic | Servant Leadership |
|---|---|
| Source | Help us find the source |
| Cite |
Citation Formats
APA Style (7th ed.)
Ash, Mary Kay. (2026, January 15). Everyone has an invisible sign hanging from their neck saying, 'Make me feel important.' Never forget this message when working with people. FixQuotes. https://fixquotes.com/quotes/everyone-has-an-invisible-sign-hanging-from-their-17667/
Chicago Style
Ash, Mary Kay. "Everyone has an invisible sign hanging from their neck saying, 'Make me feel important.' Never forget this message when working with people." FixQuotes. January 15, 2026. https://fixquotes.com/quotes/everyone-has-an-invisible-sign-hanging-from-their-17667/.
MLA Style (9th ed.)
"Everyone has an invisible sign hanging from their neck saying, 'Make me feel important.' Never forget this message when working with people." FixQuotes, 15 Jan. 2026, https://fixquotes.com/quotes/everyone-has-an-invisible-sign-hanging-from-their-17667/. Accessed 7 Feb. 2026.






