"Good management consists in showing average people how to do the work of superior people"
About this Quote
Rockefeller’s line is a masterclass in elite pragmatism dressed up as common sense. It flatters “average people” by granting them central stage, then quietly locks them into a system designed by someone else. The genius - and the chill - is in the implied hierarchy: superiority is real, rare, and managerial by nature; the masses are valuable not for vision but for execution.
The specific intent is operational. Rockefeller isn’t romanticizing leadership as inspiration or moral stewardship. He’s defining management as translation: taking the tacit instincts of exceptional performers and turning them into repeatable procedures that ordinary workers can follow. That’s the early corporate age’s great trick, and its enduring one: standardize excellence until it can be scaled, measured, replaced.
The subtext also reads like a defense of enormous power. If “superior people” create the method and “average people” carry it out, then wealth and authority naturally accrue to the method-makers - the managers, owners, and system-builders. It’s not just a comment on productivity; it’s a quiet justification for stratification, with merit standing in for coercion.
Context matters: Rockefeller’s Standard Oil wasn’t built by lone-genius heroics but by ruthless efficiency, integration, and disciplined processes. In an era of swelling factories and clerical armies, “good management” meant turning human variability into reliable output. The quote captures the moment capitalism stopped being artisanal and became administrative - when greatness became something you could, with the right system, outsource.
The specific intent is operational. Rockefeller isn’t romanticizing leadership as inspiration or moral stewardship. He’s defining management as translation: taking the tacit instincts of exceptional performers and turning them into repeatable procedures that ordinary workers can follow. That’s the early corporate age’s great trick, and its enduring one: standardize excellence until it can be scaled, measured, replaced.
The subtext also reads like a defense of enormous power. If “superior people” create the method and “average people” carry it out, then wealth and authority naturally accrue to the method-makers - the managers, owners, and system-builders. It’s not just a comment on productivity; it’s a quiet justification for stratification, with merit standing in for coercion.
Context matters: Rockefeller’s Standard Oil wasn’t built by lone-genius heroics but by ruthless efficiency, integration, and disciplined processes. In an era of swelling factories and clerical armies, “good management” meant turning human variability into reliable output. The quote captures the moment capitalism stopped being artisanal and became administrative - when greatness became something you could, with the right system, outsource.
Quote Details
| Topic | Management |
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