"Have you heard of this new thing called the internet? It's giving people new expectations. It's allowing them to become their own expert. Knowledge lies anxious at their fingertips. Gloss over the truth in your advertising and you'll quickly be dismissed as a poser"
About this Quote
Williams is selling a threat disguised as a pep talk: the internet has turned the consumer into a roaming fact-checker, and the old comfort of vague marketing is over. Coming from a businessman, the line reads like a field memo from the front lines of persuasion, not a dreamy ode to democratized knowledge. The hook is the faux-naive opener, "Have you heard..". which mimics the way legacy industries once dismissed the web as a fad. He uses that tone to underline how quickly skepticism became the default setting.
The subtext is anxiety management. "New expectations" is corporate shorthand for shrinking patience. "Become their own expert" flatters the audience while warning the advertiser: authority is no longer granted by polished copy or a booming brand voice; it is continuously earned in public. Even the phrasing "Knowledge lies anxious at their fingertips" personifies information as restless, ready to pounce. It's not just available; it's unstable, constantly updating, constantly contradicting yesterday's claim.
The final jab, "you'll quickly be dismissed as a poser", is deliberately adolescent language for a business audience. He doesn't say "uncompetitive" or "untrustworthy". He says "poser" because online culture punishes in status terms: credibility is social, memetic, brutally fast. Contextually, it's a snapshot of early digital realism: marketing must shift from gloss to proof, from slogans to receipts, because the audience now travels with a search bar and a grudge.
The subtext is anxiety management. "New expectations" is corporate shorthand for shrinking patience. "Become their own expert" flatters the audience while warning the advertiser: authority is no longer granted by polished copy or a booming brand voice; it is continuously earned in public. Even the phrasing "Knowledge lies anxious at their fingertips" personifies information as restless, ready to pounce. It's not just available; it's unstable, constantly updating, constantly contradicting yesterday's claim.
The final jab, "you'll quickly be dismissed as a poser", is deliberately adolescent language for a business audience. He doesn't say "uncompetitive" or "untrustworthy". He says "poser" because online culture punishes in status terms: credibility is social, memetic, brutally fast. Contextually, it's a snapshot of early digital realism: marketing must shift from gloss to proof, from slogans to receipts, because the audience now travels with a search bar and a grudge.
Quote Details
| Topic | Marketing |
|---|---|
| Source | Help us find the source |
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