"Human beings either function as individuals or as members of a pack. There's a switch inside us, deep in our spirit, that you can turn one way or the other. It's almost always the case that our worst behaviour comes out when we're switched to the mob setting. The problem with a lot of software designs is that they switch us to that setting"
About this Quote
Lanier’s provocation lands because it refuses to treat online cruelty as a mysterious new pathology. It’s older than the internet; the internet just learned how to summon it on demand. The “switch” metaphor is doing double duty: it frames tribal behavior as both deeply human (wired into “spirit,” not just bad manners) and dangerously easy to trigger. You don’t need a villain. You need a design choice.
The subtext is a rebuke to Silicon Valley’s favorite alibi: that platforms are neutral and users are the problem. Lanier flips that. If mobs are a “setting,” then someone built the interface that keeps defaulting to it. Anonymity, frictionless sharing, public metrics, algorithmic amplification, and the subtle gamification of attention aren’t incidental features; they’re levers. The “pack” is profitable. Outrage is sticky, belonging is addictive, and a swarm is easier to steer than a room full of independent minds.
Calling it “software designs” also smuggles in a moral argument disguised as engineering. Design isn’t aesthetics; it’s behavioral architecture. When comment systems reward dunking, when feeds collapse context into a single post, when identity gets reduced to a badge and a side, the product is effectively choosing which self you’ll be: person or member.
Lanier’s context matters here: a tech insider and artist who’s spent decades warning that the internet’s economic model degrades empathy. The line reads like a diagnosis delivered by someone who helped build the clinic. It’s not anti-technology. It’s anti-automation of our worst crowd instincts.
The subtext is a rebuke to Silicon Valley’s favorite alibi: that platforms are neutral and users are the problem. Lanier flips that. If mobs are a “setting,” then someone built the interface that keeps defaulting to it. Anonymity, frictionless sharing, public metrics, algorithmic amplification, and the subtle gamification of attention aren’t incidental features; they’re levers. The “pack” is profitable. Outrage is sticky, belonging is addictive, and a swarm is easier to steer than a room full of independent minds.
Calling it “software designs” also smuggles in a moral argument disguised as engineering. Design isn’t aesthetics; it’s behavioral architecture. When comment systems reward dunking, when feeds collapse context into a single post, when identity gets reduced to a badge and a side, the product is effectively choosing which self you’ll be: person or member.
Lanier’s context matters here: a tech insider and artist who’s spent decades warning that the internet’s economic model degrades empathy. The line reads like a diagnosis delivered by someone who helped build the clinic. It’s not anti-technology. It’s anti-automation of our worst crowd instincts.
Quote Details
| Topic | Internet |
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