"I am looking at it from the point of view of a harried user, which I am, and I believe that I am much more like the typical non-technical harried user than I am like the people who smoothly operate everything"

This quote by Ted Nelson speaks with the importance of considering the viewpoint of the user when developing a services or product. Nelson is highlighting that he is a harried user himself, which he is more like the normal non-technical user than individuals who are able to run everything smoothly. This suggests that Nelson thinks that the user experience ought to be considered when designing a product and services, as the common user might not have the very same level of technical knowledge as the people who are able to operate whatever efficiently. Nelson's quote is a suggestion that the user experience need to be a priority when creating a product or service, and that the point of view of the user need to be considered.