"I don't think that you can invent on behalf of customers unless you're willing to think long-term, because a lot of invention doesn't work. If you're going to invent, it means you're going to experiment, and if you're going to experiment, you're going to fail, and if you're going to fail, you have to think long term"
About this Quote
The logic is elegantly circular: invention requires experimentation, experimentation requires failure, failure requires time. By the end, "thinking long term" no longer sounds optional; it sounds like the only intellectually honest way to build anything new. That's why the line works. It launders the messiness of trial and error into a disciplined worldview. Investors are asked for patience, employees for endurance, and customers for trust.
The context is pure Amazon. Bezos spent years insisting that Wall Street's quarterly obsessions were too cramped for real innovation. That argument helped justify everything from thin profits to sprawling bets: Prime, AWS, Alexa, devices that flopped, and logistics infrastructure that looked excessive until it didn't. The subtext is that a company willing to absorb repeated failure can outlast competitors that need immediate returns.
There's also a power move buried in the language. Only firms with enormous resources can afford to fail repeatedly at scale and call it experimentation. So the quote doubles as a theory of innovation and a quiet defense of bigness. It captures the mythology Bezos built around Amazon: relentless, customer-centered, future-facing, and entitled to the time and capital required to be wrong over and over until it is spectacularly right.
Quote Details
| Topic | Vision & Strategy |
|---|---|
| Source | "Jeff Bezos explains why Amazon doesn’t really care about its competitors". www.geekwire.com. September 17, 2013. |
| Cite |
Citation Formats
APA Style (7th ed.)
Bezos, Jeff. (2026, March 25). I don't think that you can invent on behalf of customers unless you're willing to think long-term, because a lot of invention doesn't work. If you're going to invent, it means you're going to experiment, and if you're going to experiment, you're going to fail, and if you're going to fail, you have to think long term. FixQuotes. https://fixquotes.com/quotes/i-dont-think-that-you-can-invent-on-behalf-of-186459/
Chicago Style
Bezos, Jeff. "I don't think that you can invent on behalf of customers unless you're willing to think long-term, because a lot of invention doesn't work. If you're going to invent, it means you're going to experiment, and if you're going to experiment, you're going to fail, and if you're going to fail, you have to think long term." FixQuotes. March 25, 2026. https://fixquotes.com/quotes/i-dont-think-that-you-can-invent-on-behalf-of-186459/.
MLA Style (9th ed.)
"I don't think that you can invent on behalf of customers unless you're willing to think long-term, because a lot of invention doesn't work. If you're going to invent, it means you're going to experiment, and if you're going to experiment, you're going to fail, and if you're going to fail, you have to think long term." FixQuotes, 25 Mar. 2026, https://fixquotes.com/quotes/i-dont-think-that-you-can-invent-on-behalf-of-186459/. Accessed 27 Mar. 2026.





