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Success Quote by Steve Jobs

"I get asked a lot why Apple's customers are so loyal. It's not because they belong to the Church of Mac! That's ridiculous"

About this Quote

Jobs is swatting away a caricature he helped create: the idea that Apple fandom is basically a religion. The line works because it’s both a denial and a wink. By naming the “Church of Mac,” he acknowledges the cultish aura around Apple - the product launches with their liturgical cadence, the converts, the heretics - while insisting that loyalty is rational, not mystical. “That’s ridiculous” is performative: it’s a CEO policing the narrative, reminding skeptics that what looks like devotion is, in his framing, just good taste meeting good design.

The specific intent is defensive and strategic. Apple’s success has always invited resentment: accusations of elitism, closed ecosystems, style over substance. Jobs reframes loyalty as earned, not indoctrinated. Under the hood, he’s selling a theory of value: people return because the experience is coherent, the friction is low, the objects feel inevitable. That’s also why the “church” metaphor is so useful even as he rejects it - religion is what you fall into when you can’t explain why something feels right. Jobs wants the feeling, but on his terms.

Context matters: this is a company that marketed itself as an identity (“Think Different”) while claiming it was just building tools. Jobs’ genius was making consumption feel like self-expression, then acting surprised when customers treated it that way. The line tries to keep Apple’s aura of belief while dodging the accusation of manipulation - a neat bit of rhetorical engineering, as polished as the hardware.

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TopicMarketing
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Steve Jobs on Customer Loyalty and Product Experience
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Steve Jobs

Steve Jobs (February 24, 1955 - October 5, 2011) was a Businessman from USA.

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