"I think it is an immutable law in business that words are words, explanations are explanations, promises are promises - but only performance is reality"
- Harold S. Geneen
About this Quote
This quote by Harold S. Geneen stresses the significance of efficiency in service. He is suggesting that words, descriptions, and guarantees are very important, but they are inadequate to be successful in business. Performance is the only thing that matters in the end. It is an immutable law that efficiency is the only reality in business.
Geneen is stressing that words, descriptions, and pledges are all important, however they are insufficient to be effective in service. He is suggesting that these things must be taken seriously, however they must not be relied upon as the only measure of success. Efficiency is the only thing that will really identify success in service.
This quote is a pointer that words, descriptions, and pledges are all important, however they are not enough to be effective in company. Efficiency is the only thing that will truly figure out success. It is an immutable law that efficiency is the only reality in business.
"Raising children is an incredibly hard and risky business in which no cumulative wisdom is gained: each generation repeats the mistakes the previous one made"
"Architects are pretty much high-class whores. We can turn down projects the way they can turn down some clients, but we've both got to say yes to someone if we want to stay in business"
