"I think one of the things people don't understand is we can build more shareholder value by lowering product prices than we can by trying to raise margins. It's a more patient approach, but we think it leads to a stronger, healthier company. It also serves customers much, much better"
About this Quote
That matters because it flips the usual corporate logic. In most boardrooms, lower prices read as sacrifice. Bezos presents them as an investment: a way to buy loyalty, increase purchase frequency, widen the moat, and make competitors fight on terrain Amazon prefers. "Patient" is the key word. It is both a business philosophy and a warning shot. He's telling investors that if they want immediate extraction, they are in the wrong company. He's also telling rivals that Amazon is willing to endure thinner profits now in order to own the relationship with the customer later.
The subtext is classic Bezos-era Amazon: customer obsession is not just an ethical posture, it's an operating weapon. "It also serves customers much, much better" softens the harder truth, which is that customer happiness and corporate dominance can be mutually reinforcing. Cheap prices are framed as service, but they are also a method of consolidation.
In cultural terms, this quote captures the gospel that made Amazon legible to the 21st century: convenience over ceremony, scale over sentiment, long-term control over short-term applause. It sounds patient because patience, in Bezos's formulation, is what power looks like before it becomes obvious.
Quote Details
| Topic | Customer Service |
|---|---|
| Source | Help us find the source |
| Cite |
Citation Formats
APA Style (7th ed.)
Bezos, Jeff. (2026, March 25). I think one of the things people don't understand is we can build more shareholder value by lowering product prices than we can by trying to raise margins. It's a more patient approach, but we think it leads to a stronger, healthier company. It also serves customers much, much better. FixQuotes. https://fixquotes.com/quotes/i-think-one-of-the-things-people-dont-understand-186444/
Chicago Style
Bezos, Jeff. "I think one of the things people don't understand is we can build more shareholder value by lowering product prices than we can by trying to raise margins. It's a more patient approach, but we think it leads to a stronger, healthier company. It also serves customers much, much better." FixQuotes. March 25, 2026. https://fixquotes.com/quotes/i-think-one-of-the-things-people-dont-understand-186444/.
MLA Style (9th ed.)
"I think one of the things people don't understand is we can build more shareholder value by lowering product prices than we can by trying to raise margins. It's a more patient approach, but we think it leads to a stronger, healthier company. It also serves customers much, much better." FixQuotes, 25 Mar. 2026, https://fixquotes.com/quotes/i-think-one-of-the-things-people-dont-understand-186444/. Accessed 27 Mar. 2026.

