"I think the industry finally gets it. They've lost the connection with the American public, and they've got to rebuild the trust with the American public"
About this Quote
The key move is the shift from policy failure to relationship failure. “They’ve lost the connection” reframes whatever the scandal or controversy is as a communications breakdown, not necessarily a moral one. It’s softer, more repairable, and it invites PR solutions alongside political ones. Then Tauzin upgrades the problem from optics to ethics with “trust.” Trust implies betrayal, not just misunderstanding, and it brings the audience’s anger into the center of the story. He’s speaking on behalf of “the American public,” a phrase that performs democratic authority while also flattening a complex set of grievances into a single, unified jury.
Context matters: Tauzin made a career in the revolving-door ecosystem where lawmakers regulate, scold, and then often consult for the very sectors they critique. That gives the quote a double edge. On one level, it’s populist theater: a public-facing demand that industry shape up. On another, it’s an insider’s memo: adapt or get regulated, invest in credibility, stop acting like you can outlast the headlines.
What makes it work is its strategic vagueness. No specific wrongdoing is named, so any listener can plug in their own frustration, and any industry can hear a conditional absolution: rebuild trust, and you can keep operating on familiar terms.
Quote Details
| Topic | Customer Service |
|---|---|
| Source | Help us find the source |
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Citation Formats
APA Style (7th ed.)
Tauzin, Billy. (2026, January 16). I think the industry finally gets it. They've lost the connection with the American public, and they've got to rebuild the trust with the American public. FixQuotes. https://fixquotes.com/quotes/i-think-the-industry-finally-gets-it-theyve-lost-135493/
Chicago Style
Tauzin, Billy. "I think the industry finally gets it. They've lost the connection with the American public, and they've got to rebuild the trust with the American public." FixQuotes. January 16, 2026. https://fixquotes.com/quotes/i-think-the-industry-finally-gets-it-theyve-lost-135493/.
MLA Style (9th ed.)
"I think the industry finally gets it. They've lost the connection with the American public, and they've got to rebuild the trust with the American public." FixQuotes, 16 Jan. 2026, https://fixquotes.com/quotes/i-think-the-industry-finally-gets-it-theyve-lost-135493/. Accessed 16 Feb. 2026.



