"I think the most difficult thing had been scaling the infrastructure. Trying to support the response we had received from our users and the number of people that were interested in using the software"

In this quote, Shawn Fanning, the creator of the popular file-sharing software application Napster, reviews the challenges he faced while establishing and handling the platform. He mentions that the most difficult element of the procedure was scaling the infrastructure, which refers to the technical and logistical elements of broadening and keeping the software to accommodate a large number of users. Fanning explains that the frustrating reaction from users and the high level of interest in the software postured a substantial obstacle in terms of providing appropriate assistance. This quote highlights the enormous pressure and troubles that feature handling a successful and widely-used technology platform.