"I want to take TSA to the next level"
About this Quote
“I want to take TSA to the next level” is bureaucratic aspiration dressed up as startup swagger, and that’s exactly why it lands with a thud and a warning at the same time. John Pistole, speaking as a public servant, borrows the language of “innovation” and “upgrades” to frame an agency defined less by sleek progress than by a decade of public irritation, security theater accusations, and high-stakes accountability.
The specific intent is managerial: signal momentum, justify reforms, and reassure political overseers that the agency isn’t stuck in post-9/11 amber. “Next level” implies measurable improvement without naming the metrics. Is the goal faster lines, better detection, fewer humiliating searches, or more aggressive screening? The vagueness is strategic. It lets Pistole promise modernization to travelers who want dignity and efficiency while also nodding to lawmakers and security hawks who want toughness.
The subtext is that TSA’s legitimacy is always on trial. The phrase functions like a branding exercise: shift the conversation from complaints about pat-downs and confiscated water bottles to a future of “smart security” - risk-based screening, better tech, more professional training. It’s also an implicit admission that the current level isn’t good enough, a rare concession in government-speak.
Context matters: in a security agency, “next level” isn’t just a better product. It’s an attempt to reconcile two public demands that often clash - don’t miss threats, and don’t treat everyone like one.
The specific intent is managerial: signal momentum, justify reforms, and reassure political overseers that the agency isn’t stuck in post-9/11 amber. “Next level” implies measurable improvement without naming the metrics. Is the goal faster lines, better detection, fewer humiliating searches, or more aggressive screening? The vagueness is strategic. It lets Pistole promise modernization to travelers who want dignity and efficiency while also nodding to lawmakers and security hawks who want toughness.
The subtext is that TSA’s legitimacy is always on trial. The phrase functions like a branding exercise: shift the conversation from complaints about pat-downs and confiscated water bottles to a future of “smart security” - risk-based screening, better tech, more professional training. It’s also an implicit admission that the current level isn’t good enough, a rare concession in government-speak.
Context matters: in a security agency, “next level” isn’t just a better product. It’s an attempt to reconcile two public demands that often clash - don’t miss threats, and don’t treat everyone like one.
Quote Details
| Topic | Vision & Strategy |
|---|---|
| Source | Help us find the source |
| Cite |
Citation Formats
APA Style (7th ed.)
Pistole, John. (2026, January 16). I want to take TSA to the next level. FixQuotes. https://fixquotes.com/quotes/i-want-to-take-tsa-to-the-next-level-133557/
Chicago Style
Pistole, John. "I want to take TSA to the next level." FixQuotes. January 16, 2026. https://fixquotes.com/quotes/i-want-to-take-tsa-to-the-next-level-133557/.
MLA Style (9th ed.)
"I want to take TSA to the next level." FixQuotes, 16 Jan. 2026, https://fixquotes.com/quotes/i-want-to-take-tsa-to-the-next-level-133557/. Accessed 9 Feb. 2026.
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