"I will provide friendly and courteous service and will work closely with all departments in the county. I will abide by the Texas Information Act in providing information to the public"
About this Quote
The subtext sits inside the word "will". Repetition turns intention into contract, as if sincerity can be standardized through cadence. "Work closely with all departments" is the soft language of power-sharing: it flatters other offices while quietly asserting that this role touches everything. It is coalition-building as sentence structure.
Then the line that suddenly sharpens: "abide by the Texas Information Act". A legal citation inside an otherwise polite pledge is a tell. It suggests this isn't merely about being nice; it's about the management of scrutiny. Invoking transparency law reads as preemptive reassurance to the public and a warning to insiders: procedures will govern what gets released, not personal discretion. The politeness becomes tactical. Courtesy is presented as governance style, while the statute is governance constraint.
The context is almost certainly administrative rather than literary, which makes the attribution to an 18th-century poet feel anachronistic on its face. That mismatch is revealing in itself: we often treat "public-facing language" as timeless when it is actually highly specific to modern accountability regimes. The quote works because it fuses warmth with compliance, selling the idea that good government is both personable and rule-bound, even when those goals can collide the moment someone asks for a record nobody wants to hand over.
Quote Details
| Topic | Customer Service |
|---|---|
| Source | Help us find the source |
| Cite |
Citation Formats
APA Style (7th ed.)
Grant, Anne. (2026, January 16). I will provide friendly and courteous service and will work closely with all departments in the county. I will abide by the Texas Information Act in providing information to the public. FixQuotes. https://fixquotes.com/quotes/i-will-provide-friendly-and-courteous-service-and-137789/
Chicago Style
Grant, Anne. "I will provide friendly and courteous service and will work closely with all departments in the county. I will abide by the Texas Information Act in providing information to the public." FixQuotes. January 16, 2026. https://fixquotes.com/quotes/i-will-provide-friendly-and-courteous-service-and-137789/.
MLA Style (9th ed.)
"I will provide friendly and courteous service and will work closely with all departments in the county. I will abide by the Texas Information Act in providing information to the public." FixQuotes, 16 Jan. 2026, https://fixquotes.com/quotes/i-will-provide-friendly-and-courteous-service-and-137789/. Accessed 11 Feb. 2026.

