"If you have a business model that relies on customers being misinformed, you better start working on changing your business model"
About this Quote
That is the subtext. He is not merely praising honesty. He is announcing that opacity is becoming a bad strategy. For decades, plenty of businesses lived comfortably on asymmetry: hidden fees, vague pricing, weak product information, salesmanship filling the gaps. Bezos understood that digital retail punishes that model. A customer with access to comparison shopping and user feedback is less captive, less dependent on the seller's version of reality. In that environment, trust is not a soft virtue; it is infrastructure.
The quote also works because Bezos delivers it with blunt, almost frontier-style certainty. "You better start working" gives the sentence its edge. It is advice, warning, and self-positioning all at once. Amazon built its brand on selection, transparent pricing, and customer reviews - tools that made markets legible while also consolidating Amazon's own dominance. So the line carries a double meaning: a genuine observation about consumer empowerment, and a declaration that Amazon intends to benefit from that empowerment more than anyone else.
That tension is what makes the quote interesting. It is pro-consumer language spoken by a man building one of the most powerful corporate machines in modern history. The idealism is real. So is the strategy.
Quote Details
| Topic | Business |
|---|---|
| Source | Help us find the source |
| Cite |
Citation Formats
APA Style (7th ed.)
Bezos, Jeff. (2026, March 25). If you have a business model that relies on customers being misinformed, you better start working on changing your business model. FixQuotes. https://fixquotes.com/quotes/if-you-have-a-business-model-that-relies-on-186408/
Chicago Style
Bezos, Jeff. "If you have a business model that relies on customers being misinformed, you better start working on changing your business model." FixQuotes. March 25, 2026. https://fixquotes.com/quotes/if-you-have-a-business-model-that-relies-on-186408/.
MLA Style (9th ed.)
"If you have a business model that relies on customers being misinformed, you better start working on changing your business model." FixQuotes, 25 Mar. 2026, https://fixquotes.com/quotes/if-you-have-a-business-model-that-relies-on-186408/. Accessed 26 Mar. 2026.







