"If you want quality service, you have to pay for it. You don't buy into waste. I have great misgivings about the amount of advertising that we see in the health care field, some by hospitals, a lot by drug companies"
About this Quote
The subtext is a definition fight over “waste.” In health care, waste is rarely a lazy nurse or an extra bandage; it’s structural. Advertising becomes his proxy for a deeper complaint: medicine has been forced to behave like a consumer brand category, where demand is manufactured rather than discovered. When hospitals run glossy campaigns and drug companies saturate the airwaves, the industry isn’t just informing patients; it’s shaping what patients think they need, and pressuring clinicians and insurers to follow.
There’s also a subtle legitimization move: by naming his “misgivings” rather than calling for outright bans, Obey signals seriousness without sounding punitive. He’s inviting listeners to separate market discipline from market theater. In the political context of rising costs and perennial reform battles, that’s a shrewd frame: you can defend paying for real care while treating ad budgets as evidence that the system has money to burn - just not, conveniently, on patients.
Quote Details
| Topic | Health |
|---|---|
| Source | Help us find the source |
| Cite | Cite this Quote |
Citation Formats
APA Style (7th ed.)
Obey, David. (n.d.). If you want quality service, you have to pay for it. You don't buy into waste. I have great misgivings about the amount of advertising that we see in the health care field, some by hospitals, a lot by drug companies. FixQuotes. https://fixquotes.com/quotes/if-you-want-quality-service-you-have-to-pay-for-99830/
Chicago Style
Obey, David. "If you want quality service, you have to pay for it. You don't buy into waste. I have great misgivings about the amount of advertising that we see in the health care field, some by hospitals, a lot by drug companies." FixQuotes. Accessed February 2, 2026. https://fixquotes.com/quotes/if-you-want-quality-service-you-have-to-pay-for-99830/.
MLA Style (9th ed.)
"If you want quality service, you have to pay for it. You don't buy into waste. I have great misgivings about the amount of advertising that we see in the health care field, some by hospitals, a lot by drug companies." FixQuotes, https://fixquotes.com/quotes/if-you-want-quality-service-you-have-to-pay-for-99830/. Accessed 2 Feb. 2026.



