"If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours"
About this Quote
The intent is managerial and mythmaking at once. Kroc is selling an identity: not the owner who squeezes, but the operator who serves. In mid-century America, that’s a potent costume. Fast food was becoming a national infrastructure, and McDonald’s needed to look less like a factory for hamburgers and more like a civic service: consistent, cheerful, reliable. “Put the customer first” doubles as quality control, brand protection, and a behavioral leash for franchisees. It’s also a way to standardize ethics: don’t argue about margins or labor; just keep the machine running smoothly in the customer’s name.
The subtext is that passion is a productivity tool. Love is framed not as personal fulfillment but as fuel that makes you tolerate repetition, scale, and discipline. Kroc’s genius was understanding that modern commerce runs on stories as much as systems. This one turns a corporation’s prime directive - growth - into a moral narrative: serve sincerely, scale endlessly, and let profit arrive as the “earned” byproduct.
Quote Details
| Topic | Customer Service |
|---|---|
| Source | Help us find the source |
| Cite |
Citation Formats
APA Style (7th ed.)
Kroc, Ray. (2026, January 14). If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours. FixQuotes. https://fixquotes.com/quotes/if-you-work-just-for-money-youll-never-make-it-147876/
Chicago Style
Kroc, Ray. "If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours." FixQuotes. January 14, 2026. https://fixquotes.com/quotes/if-you-work-just-for-money-youll-never-make-it-147876/.
MLA Style (9th ed.)
"If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours." FixQuotes, 14 Jan. 2026, https://fixquotes.com/quotes/if-you-work-just-for-money-youll-never-make-it-147876/. Accessed 16 Feb. 2026.








