"In their search for quality, people seem to be looking for permanency in a time of change"
About this Quote
Naisbitt smuggles a quiet critique into what sounds like a market-friendly observation. "Quality" is supposed to be a neutral good, the kind of word that sells everything from cars to colleges. He reframes it as a psychological coping strategy: when the world won’t hold still, consumers, voters, and institutions start treating durability as a moral category. The line works because it pulls the curtain back on a familiar impulse without mocking it. We don’t just want better; we want steadier.
The subtext is about anxiety dressed up as discernment. In periods of rapid technological and cultural churn, "quality" becomes shorthand for trust: the brand that won’t disappear, the job that won’t be automated, the relationship that won’t be renegotiated every six months. Permanency, in this sense, isn’t literal immortality; it’s the promise of continuity, a product or idea that feels like an anchor. Naisbitt also hints at why "premium" can thrive even in supposedly rational markets: people pay extra for reassurance.
Context matters: as a business thinker best known for tracking megatrends, Naisbitt was writing against the backdrop of late-20th-century acceleration, when globalization, cable news, and personal computing made novelty feel nonstop. He’s warning executives and planners not to mistake "quality" for a mere feature set. It’s a cultural demand for stability. The smart takeaway isn’t "make things last forever", but "design for confidence": reliability, transparency, service, and values that read as consistent when everything else feels provisional.
The subtext is about anxiety dressed up as discernment. In periods of rapid technological and cultural churn, "quality" becomes shorthand for trust: the brand that won’t disappear, the job that won’t be automated, the relationship that won’t be renegotiated every six months. Permanency, in this sense, isn’t literal immortality; it’s the promise of continuity, a product or idea that feels like an anchor. Naisbitt also hints at why "premium" can thrive even in supposedly rational markets: people pay extra for reassurance.
Context matters: as a business thinker best known for tracking megatrends, Naisbitt was writing against the backdrop of late-20th-century acceleration, when globalization, cable news, and personal computing made novelty feel nonstop. He’s warning executives and planners not to mistake "quality" for a mere feature set. It’s a cultural demand for stability. The smart takeaway isn’t "make things last forever", but "design for confidence": reliability, transparency, service, and values that read as consistent when everything else feels provisional.
Quote Details
| Topic | Change |
|---|---|
| Source | Megatrends: Ten New Directions Transforming Our Lives — John Naisbitt (1982). |
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