"Increasingly, consumers don't search for products and services. Rather, services come to their attention via social media"
About this Quote
The intent is partly diagnostic, partly promotional. Qualman made a career translating social media into business advantage, and this quote is a compact brief to marketers: stop waiting to be queried; engineer attention upstream. Underneath is a worldview where demand is not merely captured but cultivated. The consumer becomes less of a hunter and more of a target, tracked across interests, moods, and micro-identities.
The subtext is about infrastructure. "Come to their attention" is passive phrasing that politely skips the machinery: recommendation algorithms, influencer economies, paid amplification, and the metrics that reward outrage, aspiration, and envy. Discovery through social isnt just serendipity; its an industrial process that blends entertainment with commerce until the distinction barely matters.
Context matters here: the decline of organic reach in search for many categories, the rise of TikTok and Instagram as de facto product catalogs, and a generation trained to treat taste-making as a communal sport. Qualmans sentence works because it reframes marketing not as persuasion at the point of purchase, but as narrative placement in the stream of identity. In that world, the best product isnt the one you find; its the one that finds you at the exact second you are most persuadable.
Quote Details
| Topic | Marketing |
|---|---|
| Source | Help us find the source |
| Cite |
Citation Formats
APA Style (7th ed.)
Qualman, Erik. (2026, January 17). Increasingly, consumers don't search for products and services. Rather, services come to their attention via social media. FixQuotes. https://fixquotes.com/quotes/increasingly-consumers-dont-search-for-products-68122/
Chicago Style
Qualman, Erik. "Increasingly, consumers don't search for products and services. Rather, services come to their attention via social media." FixQuotes. January 17, 2026. https://fixquotes.com/quotes/increasingly-consumers-dont-search-for-products-68122/.
MLA Style (9th ed.)
"Increasingly, consumers don't search for products and services. Rather, services come to their attention via social media." FixQuotes, 17 Jan. 2026, https://fixquotes.com/quotes/increasingly-consumers-dont-search-for-products-68122/. Accessed 12 Feb. 2026.


