"It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages"
About this Quote
The intent tracks with Ford’s larger project: mass production married to mass consumption. Ford famously raised wages (the $5 day) not purely out of benevolence but because stability, efficiency, and a consumer base that could actually buy cars made the system run. In that context, the quote doubles as a warning to workers and a sales pitch to the public. Workers: your paycheck depends on keeping customers happy (and, implicitly, costs low). Customers: your spending is civic duty; consumption props up the livelihoods of your neighbors.
The subtext is the cleverest part: it democratizes capitalism while preserving the hierarchy. You can almost hear the sleight of hand. If the customer “pays the wages,” then labor conflict looks misplaced, even selfish; the real boss is the market. That’s useful rhetoric for a businessman in the early 20th century, when unions, strikes, and industrial violence made the question of who controls value impossible to ignore. Ford answers by relocating agency away from the factory floor and into the checkout line.
Quote Details
| Topic | Customer Service |
|---|---|
| Source | Later attribution: The Wal-Mart Way (Don Soderquist, 2005) modern compilationISBN: 9781418514013 · ID: mIxwVLXdyjQC
Evidence: ... It is not the employer who pays the wages . Employers only handle the money . It is the customer who pays the wages . -Henry Ford Wal - Mart Way Principle # 5 You will succeed when you make a commitment to help your customers succeed ... Other candidates (1) My Life and Work (Henry Ford, 1922)50.0% I cannot see how under such conditions the men could possibly be paid more than ten or twenty cents a day, for of cou... |
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Citation Formats
APA Style (7th ed.)
Ford, Henry. (2026, February 9). It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages. FixQuotes. https://fixquotes.com/quotes/it-is-not-the-employer-who-pays-the-wages-16677/
Chicago Style
Ford, Henry. "It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages." FixQuotes. February 9, 2026. https://fixquotes.com/quotes/it-is-not-the-employer-who-pays-the-wages-16677/.
MLA Style (9th ed.)
"It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages." FixQuotes, 9 Feb. 2026, https://fixquotes.com/quotes/it-is-not-the-employer-who-pays-the-wages-16677/. Accessed 21 Feb. 2026.







