"It's not an Israeli model, it's a TSA, screwed-up model. It should actually be the person who's looking at the ticket and talking to the individual. Instead, they've hired people to stand around and observe, which is a bastardization of what should be done"
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Mica’s gripe isn’t really about airport lines; it’s about bureaucracies that imitate competence by copying the visible parts of a system while missing its logic. By rejecting the “Israeli model” label and rebranding it as a “TSA, screwed-up model,” he’s drawing a sharp distinction between security as practiced craft and security as performative theater. Israel’s often-cited approach hinges on human judgment: conversation, behavioral cues, and accountability concentrated in the person who engages the traveler. Mica’s alternative villain is familiar to anyone who’s flown lately: a choreography of roles so fragmented that no one seems responsible for the outcome.
The subtext is an institutional critique disguised as a management note. “The person who’s looking at the ticket and talking to the individual” is a plea for frontline discretion and an implicit attack on the post-9/11 security state’s default setting: standardize everything, trust nobody, measure success by process adherence. His use of “bastardization” is deliberately ugly. It signals moral contamination, not just inefficiency, suggesting that the agency has taken a supposedly serious model and turned it into a parody staffed by “people to stand around and observe” - labor without agency, bodies without judgment.
Context matters: this is a politician talking about TSA, a perennial punching bag where public frustration is bipartisan and constant. Mica is leveraging that cultural shorthand - the indignity of the checkpoint - to argue for a deeper shift: less box-checking, more human interaction, and a bureaucracy that’s rewarded for thinking, not just watching.
The subtext is an institutional critique disguised as a management note. “The person who’s looking at the ticket and talking to the individual” is a plea for frontline discretion and an implicit attack on the post-9/11 security state’s default setting: standardize everything, trust nobody, measure success by process adherence. His use of “bastardization” is deliberately ugly. It signals moral contamination, not just inefficiency, suggesting that the agency has taken a supposedly serious model and turned it into a parody staffed by “people to stand around and observe” - labor without agency, bodies without judgment.
Context matters: this is a politician talking about TSA, a perennial punching bag where public frustration is bipartisan and constant. Mica is leveraging that cultural shorthand - the indignity of the checkpoint - to argue for a deeper shift: less box-checking, more human interaction, and a bureaucracy that’s rewarded for thinking, not just watching.
Quote Details
| Topic | Decision-Making |
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