"I've never felt like I was in the cookie business. I've always been in a feel good feeling business. My job is to sell joy. My job is to sell happiness. My job is to sell an experience"
About this Quote
The subtext is a quiet lecture in differentiation. Cookies can be replicated; an “experience” is harder to price-compare. Fields is signaling that the real battlefield isn’t taste alone but atmosphere: the smell of warm sugar in a mall, the small ritual of a treat, the sense that someone made something just for you. It’s a philosophy that anticipates today’s “experience economy,” where cafés, fitness studios, even apps sell identity and comfort as much as functionality.
There’s also a subtle reframing of guilt. Cookies carry baggage - indulgence, calories, “should I?” By renaming the transaction as “joy” and “happiness,” she moralizes pleasure as self-care before that phrase became ubiquitous. It’s savvy, a little sentimental, and absolutely strategic: if you’re buying happiness, you’re not just a customer. You’re a participant.
Quote Details
| Topic | Marketing |
|---|---|
| Source | Wikiquote entry for Debbi Fields — contains the quote: "I've never felt like I was in the cookie business. I've always been in a feel good feeling business. My job is to sell joy. My job is to sell happiness. My job is to sell an experience." (page does not cite an original primary source) |
| Cite | Cite this Quote |
Citation Formats
APA Style (7th ed.)
Fields, Debbi. (n.d.). I've never felt like I was in the cookie business. I've always been in a feel good feeling business. My job is to sell joy. My job is to sell happiness. My job is to sell an experience. FixQuotes. https://fixquotes.com/quotes/ive-never-felt-like-i-was-in-the-cookie-business-118524/
Chicago Style
Fields, Debbi. "I've never felt like I was in the cookie business. I've always been in a feel good feeling business. My job is to sell joy. My job is to sell happiness. My job is to sell an experience." FixQuotes. Accessed February 3, 2026. https://fixquotes.com/quotes/ive-never-felt-like-i-was-in-the-cookie-business-118524/.
MLA Style (9th ed.)
"I've never felt like I was in the cookie business. I've always been in a feel good feeling business. My job is to sell joy. My job is to sell happiness. My job is to sell an experience." FixQuotes, https://fixquotes.com/quotes/ive-never-felt-like-i-was-in-the-cookie-business-118524/. Accessed 3 Feb. 2026.



