"Know how and how much to tip people who expect gratuities, even in the case of poor service"
About this Quote
Etiquette, in Marilyn vos Savant's hands, isn’t about lace doilies and social climbing; it’s a discipline for navigating messy, real-world friction. “Know how and how much to tip people who expect gratuities, even in the case of poor service” lands like a corrective to the modern fantasy that every transaction is a pure meritocracy. The point isn’t to reward mediocrity. It’s to recognize that tipping culture is a system with its own coercive logic, and pretending otherwise just turns your personal annoyance into someone else’s shortfall.
The specific intent is practical: don’t improvise morality at the end of a meal. Have a rule, follow it, and stop using the bill as a stage for your indignation. Vos Savant’s subtext is sharper: “poor service” is often downstream of understaffing, bad management, kitchen delays, or sheer exhaustion, and the worker who “expects gratuities” is frequently a worker whose base wage quietly assumes you’ll make up the gap. Withholding a tip doesn’t meaningfully discipline the system; it disciplines the nearest person who can’t argue back.
Context matters here. Coming out of late-20th-century advice culture, vos Savant treats social competence as a form of intelligence: anticipating the norms that actually govern outcomes. The line also exposes the moral sleight of hand in “I tip based on performance.” In a tipping economy, gratuity isn’t just praise; it’s payroll. Her counsel is less about being nice than being clear-eyed: if you hate the system, fight the system. Don’t audit a stranger’s livelihood to feel principled.
The specific intent is practical: don’t improvise morality at the end of a meal. Have a rule, follow it, and stop using the bill as a stage for your indignation. Vos Savant’s subtext is sharper: “poor service” is often downstream of understaffing, bad management, kitchen delays, or sheer exhaustion, and the worker who “expects gratuities” is frequently a worker whose base wage quietly assumes you’ll make up the gap. Withholding a tip doesn’t meaningfully discipline the system; it disciplines the nearest person who can’t argue back.
Context matters here. Coming out of late-20th-century advice culture, vos Savant treats social competence as a form of intelligence: anticipating the norms that actually govern outcomes. The line also exposes the moral sleight of hand in “I tip based on performance.” In a tipping economy, gratuity isn’t just praise; it’s payroll. Her counsel is less about being nice than being clear-eyed: if you hate the system, fight the system. Don’t audit a stranger’s livelihood to feel principled.
Quote Details
| Topic | Customer Service |
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