"Last, in restaurants you spend a lot of time dealing with people who are very unhappy. Soup has been spilled on their laps, they've waited 10 minutes to get their check so they can leave, and you learn how to listen, I think, in a much more proactive way than government does"
About this Quote
The intent is twofold. First, it’s a credential: I’ve handled unhappy people in real time, face-to-face, with consequences measured in tips and reputations, not press releases. Second, it’s a swipe at bureaucracy. “Government” becomes the slow, self-protective machine that hears complaints as paperwork. Restaurant service, by contrast, forces “proactive listening” because you can’t filibuster a table. You either fix the problem or watch it metastasize into a scene.
The subtext is savvy and a little self-exonerating. By framing anger as circumstantial (spilled soup, ten-minute wait), he implies that most conflict isn’t ideological; it’s situational and solvable if you respond quickly and humanely. That’s the Hickenlooper brand: technocratic competence presented as basic decency.
The context matters: a politician arguing for pragmatism in an era that rewards theatrical outrage. He’s saying: I know how to deal with irritation before it hardens into resentment. Also: I’d rather be judged like a server than a senator - by whether people feel taken care of when they leave.
Quote Details
| Topic | Customer Service |
|---|---|
| Source | Help us find the source |
| Cite |
Citation Formats
APA Style (7th ed.)
Hickenlooper, John. (2026, January 17). Last, in restaurants you spend a lot of time dealing with people who are very unhappy. Soup has been spilled on their laps, they've waited 10 minutes to get their check so they can leave, and you learn how to listen, I think, in a much more proactive way than government does. FixQuotes. https://fixquotes.com/quotes/last-in-restaurants-you-spend-a-lot-of-time-79822/
Chicago Style
Hickenlooper, John. "Last, in restaurants you spend a lot of time dealing with people who are very unhappy. Soup has been spilled on their laps, they've waited 10 minutes to get their check so they can leave, and you learn how to listen, I think, in a much more proactive way than government does." FixQuotes. January 17, 2026. https://fixquotes.com/quotes/last-in-restaurants-you-spend-a-lot-of-time-79822/.
MLA Style (9th ed.)
"Last, in restaurants you spend a lot of time dealing with people who are very unhappy. Soup has been spilled on their laps, they've waited 10 minutes to get their check so they can leave, and you learn how to listen, I think, in a much more proactive way than government does." FixQuotes, 17 Jan. 2026, https://fixquotes.com/quotes/last-in-restaurants-you-spend-a-lot-of-time-79822/. Accessed 5 Feb. 2026.






