"More business is lost every year through neglect than through any other cause"
About this Quote
The intent is managerial and moral at once. Kennedy reframes “loss” away from the glamorous causes executives like to cite - competition, disruption, bad luck - and pins it to something humiliatingly controllable: attention. The subtext is an indictment of ego. People prefer to believe they were outmaneuvered than admit they were careless. Neglect lets you keep your self-image intact while the market quietly collects the penalty.
Context matters here: Kennedy lived through the Great Depression, war years, and the rise of modern American consumer culture, where reputations and relationships became scalable assets. In that world, consistency is strategy. Her sentence reads like family doctrine from a dynasty built on networks, routine, and the unsexy work of maintenance. It also anticipates today’s service economy, where “business” is often just trust in motion. Neglect breaks trust without a single headline, which is exactly why it’s so expensive.
Quote Details
| Topic | Customer Service |
|---|---|
| Source | Help us find the source |
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Citation Formats
APA Style (7th ed.)
Kennedy, Rose. (2026, January 16). More business is lost every year through neglect than through any other cause. FixQuotes. https://fixquotes.com/quotes/more-business-is-lost-every-year-through-neglect-136637/
Chicago Style
Kennedy, Rose. "More business is lost every year through neglect than through any other cause." FixQuotes. January 16, 2026. https://fixquotes.com/quotes/more-business-is-lost-every-year-through-neglect-136637/.
MLA Style (9th ed.)
"More business is lost every year through neglect than through any other cause." FixQuotes, 16 Jan. 2026, https://fixquotes.com/quotes/more-business-is-lost-every-year-through-neglect-136637/. Accessed 18 Feb. 2026.







