"Our idea is to serve everybody, including people with little money"
About this Quote
A radical-sounding promise, delivered in the plain language of a ledger. Ingvar Kamprad isn’t selling charity; he’s selling scale. “Serve everybody” reads like democracy, but the clause that follows - “including people with little money” - is the real business model hiding in plain sight. It frames affordability not as a discount but as a design constraint, the kind that forces ruthless choices: flat packs, self-assembly, standardized parts, maze-like showrooms that turn browsing into a guided funnel. The sentence is short because the strategy is meant to feel inevitable.
The intent is twofold. First, it moralizes price. IKEA doesn’t just make things cheap; it positions cheapness as a social good, a corrective to a market that treats decent home life as a luxury. Second, it recruits the customer into the cost-cutting project. “Serve” sounds one-way, but the bargain depends on your labor: you haul the box, you build the shelf, you tolerate the meatballs and the long walk because the price signals you’re winning.
Context matters: Kamprad built IKEA in the postwar Nordic welfare era, when egalitarian ideals and mass manufacturing were mutually reinforcing myths. The subtext is a quiet rebuke to status culture. If everyone can own clean-lined furniture, taste stops being a class inheritance and becomes something you can pick up on a Saturday run. Of course, “everybody” is aspirational branding; access still depends on geography, time, and the ability to participate in the system. That tension is the genius: it packages compromise as empowerment.
The intent is twofold. First, it moralizes price. IKEA doesn’t just make things cheap; it positions cheapness as a social good, a corrective to a market that treats decent home life as a luxury. Second, it recruits the customer into the cost-cutting project. “Serve” sounds one-way, but the bargain depends on your labor: you haul the box, you build the shelf, you tolerate the meatballs and the long walk because the price signals you’re winning.
Context matters: Kamprad built IKEA in the postwar Nordic welfare era, when egalitarian ideals and mass manufacturing were mutually reinforcing myths. The subtext is a quiet rebuke to status culture. If everyone can own clean-lined furniture, taste stops being a class inheritance and becomes something you can pick up on a Saturday run. Of course, “everybody” is aspirational branding; access still depends on geography, time, and the ability to participate in the system. That tension is the genius: it packages compromise as empowerment.
Quote Details
| Topic | Customer Service |
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