"Our idea is to serve everybody, including people with little money"
About this Quote
The intent is twofold. First, it moralizes price. IKEA doesn’t just make things cheap; it positions cheapness as a social good, a corrective to a market that treats decent home life as a luxury. Second, it recruits the customer into the cost-cutting project. “Serve” sounds one-way, but the bargain depends on your labor: you haul the box, you build the shelf, you tolerate the meatballs and the long walk because the price signals you’re winning.
Context matters: Kamprad built IKEA in the postwar Nordic welfare era, when egalitarian ideals and mass manufacturing were mutually reinforcing myths. The subtext is a quiet rebuke to status culture. If everyone can own clean-lined furniture, taste stops being a class inheritance and becomes something you can pick up on a Saturday run. Of course, “everybody” is aspirational branding; access still depends on geography, time, and the ability to participate in the system. That tension is the genius: it packages compromise as empowerment.
Quote Details
| Topic | Customer Service |
|---|---|
| Source | Verified source: Cheap is good, says furniture magnate (Ingvar Kamprad, 2006)
Evidence: “Our idea is to serve everybody, including people with little money. We have to keep costs down,” he said during the interview.. Earliest primary-source-like appearance I could verify online is this March 26, 2006 SWI swissinfo.ch news write-up, which reports Kamprad saying it “during the interview” (a rare Swiss TV interview on TSR, the French-language Swiss Broadcasting Corporation). A Reuters story syndicated the next day (e.g., China Daily, updated March 27, 2006) contains the same sentence, also attributing it to what he “said” in that Swiss TV interview. However, I could not locate (in accessible web sources) a full transcript/video archive of the TSR interview to prove the exact original spoken wording, nor an earlier book/speech/interview where the same sentence appears verbatim. So: the quote is verifiable as published in 2006 news coverage of that TV interview, but the “first ever” occurrence prior to that cannot be confirmed from primary archival material found in this search. Other candidates (1) The Intention Imperative (Mark Sanborn, 2019) compilation95.0% ... Ingvar Kamprad would have defined his Mount Everest , but I'm pretty sure it wasn't just to sell a lot of ... Our... |
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Citation Formats
APA Style (7th ed.)
Kamprad, Ingvar. (2026, February 13). Our idea is to serve everybody, including people with little money. FixQuotes. https://fixquotes.com/quotes/our-idea-is-to-serve-everybody-including-people-153462/
Chicago Style
Kamprad, Ingvar. "Our idea is to serve everybody, including people with little money." FixQuotes. February 13, 2026. https://fixquotes.com/quotes/our-idea-is-to-serve-everybody-including-people-153462/.
MLA Style (9th ed.)
"Our idea is to serve everybody, including people with little money." FixQuotes, 13 Feb. 2026, https://fixquotes.com/quotes/our-idea-is-to-serve-everybody-including-people-153462/. Accessed 14 Feb. 2026.









