"Performance stands out like a ton of diamonds. Nonperformance can always be explained away"
About this Quote
A ton of diamonds is an almost comically excessive image: heavy, undeniable, and impossible to misplace. Geneen’s line borrows that blunt physicality to make a managerial argument about evidence. Results, he’s saying, have a brutal clarity. They glitter. They weigh something. They can be counted, audited, and carried into a boardroom without needing a narrative escort.
The second sentence is the knife. Nonperformance, by contrast, is pliable; it invites storytelling. Markets turned, the timing was off, the team wasn’t aligned, the product “needed runway,” the customer “wasn’t ready.” Geneen is pointing at a perennial corporate magic trick: when outcomes disappoint, language expands to fill the void. Explanations aren’t always lies, but they can function like insulation, protecting reputations and preserving the illusion of control. The subtext is a warning to leaders who confuse articulate postmortems with competence.
Context matters. Geneen ran ITT during the mid-century boom in conglomerates, a period obsessed with measurement, forecasting, and the idea that disciplined management could tame complexity. His worldview reflects that era’s faith in performance metrics and operational rigor, and its impatience with sentimentality. There’s also a quiet power play embedded here: if performance is the only diamond, the person defining “performance” effectively defines reality. That’s why the quote still lands today, in an economy where dashboards are everywhere and excuses are frictionless. It’s less a slogan about hustle than a reminder that the clearest accountability is the kind you can’t talk your way out of.
The second sentence is the knife. Nonperformance, by contrast, is pliable; it invites storytelling. Markets turned, the timing was off, the team wasn’t aligned, the product “needed runway,” the customer “wasn’t ready.” Geneen is pointing at a perennial corporate magic trick: when outcomes disappoint, language expands to fill the void. Explanations aren’t always lies, but they can function like insulation, protecting reputations and preserving the illusion of control. The subtext is a warning to leaders who confuse articulate postmortems with competence.
Context matters. Geneen ran ITT during the mid-century boom in conglomerates, a period obsessed with measurement, forecasting, and the idea that disciplined management could tame complexity. His worldview reflects that era’s faith in performance metrics and operational rigor, and its impatience with sentimentality. There’s also a quiet power play embedded here: if performance is the only diamond, the person defining “performance” effectively defines reality. That’s why the quote still lands today, in an economy where dashboards are everywhere and excuses are frictionless. It’s less a slogan about hustle than a reminder that the clearest accountability is the kind you can’t talk your way out of.
Quote Details
| Topic | Work Ethic |
|---|---|
| Source | Help us find the source |
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