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Time & Perspective Quote by Mark Russell

"Rush has done some top-notch quality work, and we're very, very pleased with them. We really enjoy working with them. They are on time and on budget, which makes me happy"

About this Quote

The line reads like a love letter to competence, and the fact that it has to be written at all is the tell. Mark Russell isn’t praising artistry in the abstract; he’s praising the rarest commodity in any creative industry: a vendor who behaves like a grown-up. “Top-notch quality work” is the polite, expected compliment. The real endorsement arrives in the blunt operational metrics: “on time and on budget.” That’s not aesthetic language, it’s survival language.

Russell’s repetition - “very, very pleased,” “really enjoy” - isn’t poetry, it’s emphasis meant for an audience that’s likely weighing options, comparing bids, or justifying a decision to someone else. This is a testimonial that understands how decisions actually get made: not by rhapsodizing about vision, but by reducing risk. The subtext is managerial relief. Creative work is famously where schedules go to die and invoices mysteriously grow extra limbs; Russell signals that Rush doesn’t play that game.

There’s also a small but revealing shift in pronouns: “we” enjoy, “we’re” pleased, then “which makes me happy.” The collective satisfaction funnels down to an individual stakeholder who’s accountable when things slip. It suggests Russell is either the decision-maker or the one who absorbs the fallout. The sentence is designed to travel - to be quoted in marketing copy, repeated in meetings, forwarded in emails - because it anchors praise in what organizations can measure, not just what they can admire.

Quote Details

TopicCustomer Service
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Citation Formats

APA Style (7th ed.)
Russell, Mark. (n.d.). Rush has done some top-notch quality work, and we're very, very pleased with them. We really enjoy working with them. They are on time and on budget, which makes me happy. FixQuotes. https://fixquotes.com/quotes/rush-has-done-some-top-notch-quality-work-and-97269/

Chicago Style
Russell, Mark. "Rush has done some top-notch quality work, and we're very, very pleased with them. We really enjoy working with them. They are on time and on budget, which makes me happy." FixQuotes. Accessed February 3, 2026. https://fixquotes.com/quotes/rush-has-done-some-top-notch-quality-work-and-97269/.

MLA Style (9th ed.)
"Rush has done some top-notch quality work, and we're very, very pleased with them. We really enjoy working with them. They are on time and on budget, which makes me happy." FixQuotes, https://fixquotes.com/quotes/rush-has-done-some-top-notch-quality-work-and-97269/. Accessed 3 Feb. 2026.

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About the Author

Mark Russell

Mark Russell (August 23, 1932 - March 30, 2023) was a Writer from USA.

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