"Skype is easy enough to use so that people don't need to be tech savvy - a lot of users just want to communicate with their friends and family, and they find this is the easiest, cheapest way"
About this Quote
The subtext is a quiet indictment of the tech industry’s old habit of equating complexity with sophistication. By naming “people who don’t need to be tech savvy,” Zennstrom draws a bright line between products built for insiders and products that win by enrolling everyone else. It’s a democratizing move, but also a strategic one: the moment you optimize for the person who just wants to talk to their sister, you unlock scale that geek-only tools can’t touch.
Context matters: mid-2000s telecom was expensive, international calling felt punitive, and carriers controlled the chokepoints. “Cheapest way” isn’t a throwaway; it frames Skype as consumer rebellion against entrenched pricing, powered by broadband and VoIP. The quote’s emotional center is “friends and family,” a reminder that the killer app isn’t novelty, it’s intimacy.
Zennstrom’s language is plain because the product promise is plain: technology that earns trust by not demanding attention. In that sense, it’s less a statement about software than about power - shifting it from gatekeepers and experts to ordinary relationships.
Quote Details
| Topic | Friendship |
|---|---|
| Source | Help us find the source |
| Cite |
Citation Formats
APA Style (7th ed.)
Zennstrom, Niklas. (2026, January 16). Skype is easy enough to use so that people don't need to be tech savvy - a lot of users just want to communicate with their friends and family, and they find this is the easiest, cheapest way. FixQuotes. https://fixquotes.com/quotes/skype-is-easy-enough-to-use-so-that-people-dont-84433/
Chicago Style
Zennstrom, Niklas. "Skype is easy enough to use so that people don't need to be tech savvy - a lot of users just want to communicate with their friends and family, and they find this is the easiest, cheapest way." FixQuotes. January 16, 2026. https://fixquotes.com/quotes/skype-is-easy-enough-to-use-so-that-people-dont-84433/.
MLA Style (9th ed.)
"Skype is easy enough to use so that people don't need to be tech savvy - a lot of users just want to communicate with their friends and family, and they find this is the easiest, cheapest way." FixQuotes, 16 Jan. 2026, https://fixquotes.com/quotes/skype-is-easy-enough-to-use-so-that-people-dont-84433/. Accessed 7 Feb. 2026.






