Success Quote by Sanjay Kumar

The little drama here is corporate bewilderment staged as common sense. Kumar paints a familiar scene: a newspaper runs a story, the public gets spooked, and the person closest to the product is left blinking, genuinely puzzled. It reads like an off-the-cuff anecdote, but it’s also a carefully chosen frame. The “customer” isn’t a regulator or a whistleblower; it’s an everyday user, drafted as a credibility proxy. If even the customer doesn’t “understand,” the implication is that the media narrative must be distorted, sensational, or ignorant of on-the-ground reality.

The subtext is less about facts than about authority. Newspapers traffic in claims (“somebody said X, Y, and Z”), while business traffics in continuity (“we’ve been using it for five years”). Kumar contrasts anonymous allegation with the steady hum of normal operations, a rhetorical move that makes risk feel abstract and routine feel safe. The phrase “what are they talking about?” is doing the heavy lifting: it invites the listener to share the speaker’s incredulity, to treat criticism as confusing noise rather than a signal.

Contextually, this is the voice of a corporate leader navigating reputational turbulence: product safety, compliance, or ethical scrutiny filtered through headlines. It doesn’t rebut the charge; it questions the intelligibility of the charge. That’s strategic. Confusion is a softer defense than denial, and it nudges the audience toward the easiest conclusion: if the story can’t be translated into the language of daily use, maybe it isn’t real.